Most Frequently Asked Questions
Q: How do I buy Reports / Financial Statement?
A: Follow the steps below:- Click 'Buy Reports & Statement'.
- Choose 'Corporation' or 'Person'.
- Key in the corporation's name or UEN Number or the Person's name/ID that you like to buy a report or Financial Statement for.
- On the next screen, choose the type of reports or the year of the Financial Statement you like to buy.
- Add report(s) to cart, view cart and follow online instructions until you complete the order.
- For Subscriber, login using the Report ID and password. Please note that Billing ID should not be used to buy reports.
- For Non-Subscriber buying with credit card, search and add report/s to cart as above and follow the online credit card payment instructions and download the report at the end. Note: Do not use back-arrow at the credit card payment stage, read the online instructions carefully.
Q: How do I become a Subscriber?
A: You can go to the Sign Up button and follow the online instructions. There is a $12 monthly subscription fee for every user holding a Report ID which allows them to login and buy reports at a lower price. Please read the benefits to discover more in the Sign Up page.
Q: I am not sure if my report purchase is completed?
A: For Subscribers: Login with your Report ID and click My Account and go to Reports. If your purchase is completed, it will be stored and available there for 7 days. You should also receive an email confirming your purchase with a link to retrieve the report.
Important Note: Do not buy the report again unless you have checked as above, otherwise, you will be charged again.
For Non-Subscribers: Please read and follow the instructions on screen closely to make payment and click OK once the transaction has been successfully processed.
Important Note: Do not click back/refresh at the payment page as this will void the transaction.
If you are still unsure or still having problem, drop an email to us via the contact form. Quote your ID, brief information of the problem or a screenshot.
Q: I have technical issue with my ID & password at login. What can I do?
A: Go to 'About ID & Password' in this FAQ. If you are using Internet Explorer, please try a different browser, such as Microsoft Edge, Chrome, or Firefox. Otherwise please clear browser cache/history and refresh the webpage.
For Subscriber: Login using the Report ID and password. Please note that Billing ID should not be used to buy reports.
For Non-Subscriber: Follow the online credit card payment instructions and download the report at the end.
Note: Do not use back-arrow at the credit card payment stage, read the online instructions carefully.
Q: I am a Subscriber, but the checkout page is still redirecting me to make payment via my personal Credit Card.
A: Subscriber must use the Report ID to login and buy reports. This is usually the longer version of the Billing ID which is used for account administration tasks like retrieving invoices, adding users etc. Also, check your login, you should see a My Account button at the top right corner if you have login as a subscriber. Go to 'About ID & Password' in this FAQ.
Q: I am the Billing ID holder. What can I do with my ID?
A: Login using your Billing ID, go to My Account at the top right corner. There are various options that you can access to manage your account as a Billing ID holder (Account Admin). Choose from the various options available:
- My Profile
- My Password
- Manage Account
- Manage Users
- Manage Payment
- Reports
- Invoices
Buying Reports / Financial Statement
Q: Why are the Financial Statement of the company not available?
A: Only companies are required to file financial statement, but not all companies are required to file financial statements. If Financial Statement of the company is available, it will display below the report types with its financial year for you to choose and order.
Q: How do I know what report to buy and what is the price?
A: Go to the Pricing tab. You can view and download samples of all reports, see the price, view products content comparison table to find the most suitable report.
Q: How do I pay?
A: We have various mode of payment available to our customers.- For Subscribers
- Advance Payment
- Minimum advance payment is S$500.
- Monthly Subscription fee (S$12) and purchases will be drawn down on a monthly basis from this advance payment.
- Customers will be alerted to top up when balance reaches $200.
When you terminate the account, all balance advance payment money will be refunded, less banking charges.
- Interbank Payment
Auto interbank deduction via GIRO is available for Subscribers with a Singapore bank account. GIRO Form to be completed and mail to CRIF BizInsights for processing by the bank. Processing takes about 3 weeks.
All other Interbank Payment can be made by Telegraphic Transfer to:
Bank Name : DBS Bank
SWIFT Code : DBSSSGSG
Bank Address : 252 North Bridge Road, #02-26A/B, Raffles City Shopping Centre, Singapore 179103
Account Name : CRIF BizInsights Pte. Ltd
Account Number : 0339039284
**All Bank Charges and Agent Clearing Charges incurred during the course of clearing the cheque / TT are to be borne by customers.
- Credit Card Payment
Subscriber can register a credit card in our portal for payment deduction. Only VISA or Mastercard is accepted.
- Advance Payment
- For Non-Subscribers
Only credit card payment method is available and only VISA or Mastercard is accepted.
Buying Malaysia Reports
Q: How do I buy the Malaysia CRIF Company Profile Report?
A: The process of ordering the Malaysia CRIF Company Profile Report is the same as the Singapore ACRA reports.- All existing Subscriber enjoys the Subscriber price and can access using existing IDs and passwords for buying Malaysia CRIF Company Profile Reports. All Malaysia orders will be captured in existing Subscriber billing, usage statements, payment arrangement.
-
STEPS:
- Go to : Buy Report/Statement
- Choose : Malaysia
- Choose : Search by Entity Name or SSM Number
- Enter the Entity Name or SSM Number > 'Search'.
- Choose the company and report needed (Only 1 type of report is available)
- Add to cart > view cart (Cart will also show any Singapore reports that you added)
- Check report to purchase in the cart > 'Check Out'
- Check details of purchase again for correctness > 'Purchase' to confirm.
- The reports purchased will download **
- You can view or save the downloaded reports into your PC.
Q: How do I buy the Malaysia Financial Statements?
A: You must first purchase a Malaysia CRIF Company Profile Report. You will then be prompted if Financial Statements are available on the company.
Alternatively, go to My Account, click the same Malaysia CRIF Company Profile Report link within 7 days to buy the audited Financial Statements needed at a later date.
Q: How do I pay for the Malaysia CRIF Company Profile Report and the Malaysia Financial Statements?
A: All Malaysia report orders will be captured in existing Subscribers' payment method, invoices, and usage statements. The reports are also stored under My Report in the My Account feature for Subscribers for 7 days.
Non-Subscribers can also make purchases using a credit card. Just search and follow online instructions to purchase.Monitoring Service
Q: What is Monitoring Service?
A: This is a free service extended only to Subscribers. This Monitoring Service tracks changes made to the key data in the reports that you have purchased. A mail notification will be sent to your email, which is registered with your User ID, indicating the change of data to an entity, e.g.:
Q: How do I obtain the updated data that has changed?
A: The updated data will not be revealed in the Monitoring Service notification email. To retrieve the changes made by the entity, you will need to buy the report of the entity.
Q: For how long will reports that I purchased be monitored?
A: We will automatically place the report for monitoring for 12 months from the date of purchase.
Q: How can I stop this monitoring service?
A: You can opt out of this free monitoring service by informing us via email with your Billing ID# and User name. Opt-out will take effect within 30 days and will be applied to all User ID associated with the Billing ID.
Q: What if there is no update on any report I purchased?
A: Our monitoring service tracks any changes in data made to ACRA by the filing entity. As our database is updated daily from ACRA, if you do not receive any email notification regarding changes, it means that the updated database does not have any changes of the entities being monitored.Invoices and Usage Statements
Q: Where do I view my invoices from CRIF BizInsights portal?
A: You must login using your Billing ID. All past and latest monthly invoices and its corresponding Usage Statements are available via our portal under My Account > Invoices.
Q: How will I be billed?
A: All transactions and subscription fees are deducted on the first week of the following month. Ad-hoc users can print the receipt upon payment for credit card purchases.About ID & Password
Q: Which ID can I use to buy reports?
A: You must use your Report ID to order report. This is usually the longer ID vs the Billing ID.
Q: What is the difference between Billing ID and Report ID?
A: Billing ID cannot be use for buying report. Billing ID holder is the Subscriber Account administrator and have access to manage the Subscriber Account and ALL its users' holding Report IDs. Go to My Account after login with your Billing ID to view the options.
Report ID holders login with their Report ID to buy reports. They can manage their own profile, see and retrieve their own purchases within 7 days of purchase. Go to My Account after login with your Report ID to view the options.
Go to Benefits to see the additional features that a subscriber has access to.
Q: I forgot my password, what can I do?
A: You can login using your Billing ID or Report ID and click 'Reset Password' at the bottom. An email with a link will be sent to the email registered under that ID. Click the link in the email and follow the online instruction to reset your password. If you do not receive an email, that means the ID is not registered with your email address. Please contact us here.
Q: I changed my password but still cannot login.
A: Please clear your internet browser cache, refresh the webpage, replace the ID and password in the login page. This is to remove the old password stored on your PC.
Q: I did not get an email notice for the report I purchased. How to change the email address?
A: Your Report ID may not be tagged to your email address. If you wish to change the email tagged to your Report ID, you can login and go to My Account to do so. Billing ID holders can also change user's name and email address of Report ID holders.
Q: How do I add a new user and create a new Report ID?
A: Only a Billing ID holder can add or change Report ID. Login with your Billing ID, go to My Account and select the option Manage Users. Do note that the Report ID is system generated and cannot be changed. A $12 monthly subscriber fee is chargeable for each Report ID holder.
Q: I want to terminate my Account with CRIF BizInsights, how can I do it?
A: You can download the Termination form and send it back to us for processing. Processing usually takes 1-2 business days.Report Storage
Q: How long will my reports be made available online?
A: Subscriber's purchases will be archived within the same day of the transaction and stored for 7 days. You can retrieve it from My Account, choose Reports.
For Non-Subscriber, a link to the purchases will be emailed within the same day of the transaction.
Q: What should I do if there is inaccurate information in the report?
A: Please contact our customer service at 6909 9870 or contact us here, we will investigate and assist you accordingly.CRIF BizInsights Data & ACRA
Q: Where is the CRIF BizInsights data obtained from?
A: As a licensee of the ACRA database, a significant portion of the CRIF BizInsights' reports are obtained from the ACRA database. CRIF BizInsights reports also contain derived data and valuable insights from the raw ACRA database.
Q: What is the relationship between ACRA and CRIF BizInsights?
A: The Accounting & Corporate Regulatory Authority (ACRA) is the official company registry in Singapore. CRIF BizInsights is a licensee of the ACRA database with its core report products approved and co-branded with ACRA.
Q: Is CRIF BizInsights reports the same as ACRA BizFile+ reports?
A: No. Whilst our Business Profile Report and the ACRA BizFile+ Business Profile report have similar content, it is not the same. CRIF BizInsights also has more report types with other unique value propositions compared with ACRA services.
Q: How often is the information database at CRIF BizInsights updated?
A: The information is updated on daily basis with data received from ACRA. Every report delivered is produced fresh on every order from this updated database.